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Registration| Alltel: | @message.altel.com |
| Ameritech/SBC: | @paging.sbc.com |
| Cingular: | @cingularme.com |
| Nextel: | @messaging.nextel.com |
| Omnipoint: | @omnipointpcs.com |
| Qwest: | @qwestmp.com |
| Sprint: | @messaging.sprintpcs.com |
| T-Mobile: | @tmomail.net |
| US Cellular: | @email.uscc.net |
| Verizon: | @vtext.com |
| Virgin Mobile USA: | @vmobl.com |
Q. I'm trying to set up the athlete tracking system and I haven't received the text with the code. What do I do?
A. If you selected “e-mail” as your preferred way to receive alerts and have not received a confirmation e-mail at this time, we recommend these options:
- Add accenturetriathlon@accenture.com to your e-mail Address Book or Safe List
- Return to the ATAS site and select another preference such as SMS text.
However, if you did select SMS text as your preferred method, contact us and we'll send you another confirmation code.
Q. I am getting messages such as server error or can’t find page. What should I do?
A. Please close your browser and try launching the site again. Usually this clears up the issue. If the problem persists, contact us and we’ll look into it further.
Q. I have been trying to set up the text message alert system. I am being sent a confirmation code. However, every time I enter the confirmation code, in it says it’s invalid. What should I do?
A. Please contact us and we’ll provide you with a new confirmation code.
Q. How do I find the tracking results or the streaming video?
A. Those options are not available until race day. So you'll be able to see them starting on the morning of race day. Registration for alerts is available until midnight the day before the race.
Q. The Accenture Triathlon Alert System is not working? How do I find it?
A. We don't launch the actual alert system until the race begins on Sunday. The alert system requires data from the microchips and those don't activate until the participants begin their race.
Q. I have registered for the ATAS. However, even with all the info entered about the athlete, including the bib number, the system still says it cannot find a match!
A. We recommend just entering your bib number. Sometimes if the info does not exactly match the race data, the system cannot find the athlete.
Another option is to put the first two letters of the athlete’s first and last name, followed by *. This indicates a “wildcard” and means that they system will look for any match with the letters you provided.
Q. I have already registered a user name and password. However, I cannot get the system to work for me. What can I do?
A. Try following these directions and see if this helps:
1. Sign in using your ID and password.
2. At the top, right hand corner of the Alert Method box, click edit.
3. Select your preferred method for receiving your alerts and click Continue. SMS text messaging seems to be the best method.
4. Then within 30 seconds of your selection you should get a confirmation code. Enter the code and then click on the "Continue" button at the bottom.
5. At the top, right hand corner of the Athlete List box, click edit.
6. Select an athlete by putting in only the bib number or entering the first two letters of the first and last name, followed by *. Highlight the athlete's name in the result box and then click on the "Add" button.
7. Click on the "Continue" button at the bottom of the page.
Q. So what do I do when it is time to track my athlete tomorrow?
A. Tomorrow you should get alerts, starting when your athlete finishes the swim. Additionally, you can see the data on the website under the "Athlete Tracking & Results" tab, located in the top navigation bar. Enter your athlete’s bib number and then select the athlete. You should be able to get the stats. I would click on the refesh button in your browser (or open and close the browser) to refresh your screen.
Race Day questions
Q. I get this error message when I try to track an athlete.
A. Try closing the browser and re-launching a new one.
Q. I have forgotten my user id and password. Can you help me get logged in?
A. You only need your password and ID to set up your alerts. Today, anyone can get into the site and get data on athletes.
Q. I’m having difficulty receiving confirmation codes via my e-mail account.
A. If you weren't able to complete your alert registration, you can still track people on our website during the race. You need to refresh the window every so often to get the latest data.
Q. We signed up to receive alerts on our athlete’s progress; but we haven’t received any alerts.
A. Contact us. In the meantime, you can track your athlete on our website.
Post-Race Day Questions
Q. I cannot find someone in search.
A. We recommend just entering your bib number. Sometimes if the info is not exactly correct to the race data, then the system cannot find the athlete. Another option is to put the first two letters of the athlete’s first and last name, followed by *. This indicates a “wildcard” and means that they system will look for any match with the letters you provided.
Q. My times are not correct.
A. Please contact the event organizer. Accenture does not record time. We use the data given to Accenture by the timing provider.
Q. My times are blank.
A. Times were not given to Accenture from the event’s timing provider. Contact the timing provider to confirm.
Q. I cannot open the video.
A. Close your browser and try to re-launch. This often clears up the problem. If that doesn’t work, contact us.
